Trying to keep track of new developments in the information technology area is nearly a full‐time activity — not to mention the complexity of evaluating various options of a certain product once funds have been allocated to implement IT for a specific task or function in an information service. However, one's problems do not end after the piece of electronic equipment has been purchased, be it as straightforward as a matrix printer, or a sophisticated communication card to connect your LAN to the local X.25 network. Making the equipment function according to the specific requirements of a certain environment, training staff members to use it optimally, and even maintaining and later updating or upgrading it, are all part of the challenge the practitioner of information technology has to cope with.
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