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Know How; making the enquiry process work for you

Graham Beastall (Chairman of Soutron Ltd.)


ISSN: 0305-5728

Article publication date: 1 April 2000


How libraries and information centres go about their work is changing. At the heart of this change is both technology and new trends for managing information in the context of knowledge management. This article examines the start of the process for gathering knowledge by managing enquiries. It looks at what has been done in the past, the failures, and why emerging technologies make it possible to develop systems for strategic gain to the professional and the organisation.


Beastall, G. (2000), "Know How; making the enquiry process work for you", VINE, Vol. 30 No. 4, pp. 5-9.




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