Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09564239010001127. When citing the article, please cite: Barbara R. Lewis, (1990), “Service Quality: An Investigation of Customer Care in Major UK Organisations”, International Journal of Service Industry Management, Vol. 1 Iss: 2, pp. 33 - 44.

Citation

(1991), "Erratum", Management Research News, Vol. 14 No. 1/2, pp. 54-60. https://doi.org/10.1108/eb028121