This is the second part of a multipart series on performance issues in library automation, especially as they pertain to the RFP process. In the last issue, I discussed some of the kinds of questions that should be posed by a library considering a new automation system or a significant upgrade to an existing system. These were questions the library needed to answer in order to prepare for developing the part of the RFP that is related to performance concerns. In this issue, I will go through a semi‐fictitious RFP as an example of how it is usually done and what is wrong with that.
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