Introducing charges for records management: the Cumbrian system

Abstract

This article outlines the process leading to the introduction of a charging system for records management services in a local authority context. It examines the circumstances which caused the Cumbria Archive Services to consider charging in 1993/94, the research that was undertaken to support the introduction of charging and the difficulties that were encountered in the run‐up to implementation in 1996.

Citation

GRISENTHWAITE, J. (1997), "Introducing charges for records management: the Cumbrian system", Records Management Journal, Vol. 7 No. 1, pp. 21-30. https://doi.org/10.1108/eb027101