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On considering the meaning of managed communication: Or why employees resist ‘excellent’ communication

Christine Daymon (School of Media Arts and Communication, Bournemouth University, Talbot Campus, Poole, Dorset)

Journal of Communication Management

ISSN: 1363-254X

Article publication date: 1 March 2000

Abstract

This paper argues that much communication management literature and practice is biased because it fails to take acount of the organisational cultural context in which communication takes place. As a result, culture's influence on the understanding and behaviours of members of organisations is overlooked, which leads to managed communication activities that are often misinterpreted, resisted or rejected by employees. The paper contends that when organisational communication is analysed through a number of different perspectives (which include both traditional and cultural), then a more comprehensive understanding of the complexity of communication is gained. A multiperspective analytical approach of this nature sensitises researchers and managers to other points of view, helps to expand problem definitions, reveals a wide range of influences affecting communication activities, and helps to prevent stereotypical thinking about communication in organisations. To illustrate this approach, the paper presents a longitudinal case study of managed communication in a television company. Practical strategies for managers are then offered.

Keywords

Citation

Daymon, C. (2000), "On considering the meaning of managed communication: Or why employees resist ‘excellent’ communication", Journal of Communication Management, Vol. 4 No. 3, pp. 240-252. https://doi.org/10.1108/eb023523

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited