DAVID WEBSTER LTD: A CASE STUDY IN THE PAYMENT AND OPERATIONAL SYSTEMS INTRODUCED THROUGH COMPULSORY COMPETITIVE TENDERING

Abstract

This paper examines the development of operational and payment systems in a small company that has responded to the entrepreneurial challenge presented by UK legislation promoting compulsory competitive tendering. An analysis is made of the alignment of reward strategy with the business imperative. A comparison is made of the contrasting approaches relating to risk sharing, flexibility and new patterns of work between the local authority labour force, with its traditional public sector approach to providing services, and David Webster Ltd, which introduced a raft of innovative measures. Implications for the public sector are outlined and discussed. © 1997 John Wiley & Sons, Ltd. and European Research Press Ltd.

Citation

Stredwick, J.R. (1997), "DAVID WEBSTER LTD: A CASE STUDY IN THE PAYMENT AND OPERATIONAL SYSTEMS INTRODUCED THROUGH COMPULSORY COMPETITIVE TENDERING", Journal of Small Business and Enterprise Development, Vol. 4 No. 3, pp. 147-153. https://doi.org/10.1108/eb020988