MEETING CUSTOMER NEEDS

Abstract

Logistics management systems will be a key to success in the 1990s. Understanding the role of information technology is vital to monitoring performance levels, quality of service and identifying areas of improvement. National Semiconductors and Sony (UK) Ltd share some of their experiences.

Citation

ROBINSON, D. (1990), "MEETING CUSTOMER NEEDS", Logistics Information Management, Vol. 3 No. 2, pp. 93-95. https://doi.org/10.1108/eb007504