Of all an organisation's facilities, washrooms present the greatest challenge to the facilities manager's ability to balance health, safety and hygiene issues against long‐term cost‐effectiveness, service efficiency, and trouble‐free maintenance. One constant problem is the need to maintain a good image (washrooms, like reception areas and meeting spaces, are among the physical elements of an organisation that an outside visitor will witness) at the same time as dealing with constant traffic and user negligence and abuse. Office environment research has shown that the provision of a hygienic and pleasant environment significantly raises productivity levels and morale among users: nowhere will this factor be put to the test more than in the office washroom.
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