Corporate social responsibility authenticity as a determinant of repurchase intentions

Abstract

Purpose

This study aims to examine the relationship between corporate social responsibility (CSR) authenticity and its relationship with repurchase intentions. In doing so, the current research also investigates the mediating role of perceived CSR (PCSR) and perceived moral judgement.

Design/methodology/approach

For the current research purpose, a sample of 262 Indian working professionals was surveyed.

Findings

Data analysis revealed that CSR authenticity significantly predicted the repurchase intentions of the survey participants. The studied research contributes significantly to the extant literature on CSR authenticity by studying the underlying mechanisms that make a consumer repurchase a product or service.

Originality/value

Research on CSR authenticity is still at a nascent stage. Furthermore, variables such as moral judgement and PCSR motives have not been studied in CSR authenticity literature.

Citation

Hassan, Y., Akhouri, A. and Kodwani, A.D. (2023), "Corporate social responsibility authenticity as a determinant of repurchase intentions", Social Responsibility Journal, Vol. 19 No. 9, pp. 1577-1594. https://doi.org/10.1108/SRJ-02-2022-0077