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Behavioral operations management and supply chain coordination mechanisms: a systematic review and classification of the literature

Fatemeh Sahar Goudarzi (Department of Management and Organizations, The University of Western Australia Business School, Perth, Australia)
Paul Bergey (Department of Management and Organizations, The University of Western Australia Business School, Perth, Australia)
Doina Olaru (Department of Management and Organizations, The University of Western Australia Business School, Perth, Australia)

Supply Chain Management

ISSN: 1359-8546

Article publication date: 14 October 2021

Issue publication date: 2 January 2023

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Abstract

Purpose

The recent surge in behavioral studies on the coordination mechanisms in supply chains (SCs) and advanced methods highlights the role of SC coordination (SCC) and behavioral issues associated with improving the performance of the operations. This study aims to critically review the behavioral aspect of channel coordination mechanisms.

Design/methodology/approach

Following a systematic literature review methodology, the authors adopt a combination of bibliometric (to reflect the current state of the field), content (using Leximancer data mining software to develop thematic maps) and theory-oriented qualitative analyzes that provide a holistic conceptual framework to unify the literature’s critical concepts.

Findings

The analysis confirms the plethora of risk-oriented publications, demonstrating that the second largest category of studies is concerned with social preferences theory. Most studies were based on experiments, followed by analytical modeling, revealing the impact of heuristics and individual preferences in SC decisions and suggesting promising managerial and theoretical avenues for future research.

Originality/value

The study sheds light on behavioral decision theories applied to SC coordination by categorizing the literature based on the adopted theories. The methodological contributions include using automated content analysis and validating the outcome by interviewing leading scholars conducting active research on “behavioral operations management and SC contracts.” The authors also propose several directions for future research based on the research gaps.

Keywords

Acknowledgements

In conducting this review, we received feedback on the Leximancer conceptual map from several scholars in the field–including professors Suresh Sethi, Andrew Davis, Tsan-Ming Choi, Shaofu Du, and Edwin Cheng–whom we would like to thank for their invaluable contributions to this study. We also thank the two anonymous reviewers and the editor for their careful reading and insightful comments/suggestions that helped improve this manuscript.

Citation

Goudarzi, F.S., Bergey, P. and Olaru, D. (2023), "Behavioral operations management and supply chain coordination mechanisms: a systematic review and classification of the literature", Supply Chain Management, Vol. 28 No. 1, pp. 140-161. https://doi.org/10.1108/SCM-03-2021-0111

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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