Chapter 2 Discourses in organizational culture: Bank managers and employees perceived relationships and performance

Organizational Culture, Business-to-Business Relationships, and Interfirm Networks

ISBN: 978-0-85724-305-8, eISBN: 978-0-85724-306-5

ISSN: 1069-0964

Publication date: 26 August 2010

Abstract

On the basis of research from Dutch bank an empirical framework, this report describes how discourses of organizational culture imply a perceived relationship to performance. The study includes an ethno-methodology of 25 in-depth interviews with two groups includes managers and employees from the Services Business Unit of a global Dutch bank. Results from managers reveal discourses of organizational culture provide a negative perceived relationship to performance. Results from employees show discourses of organizational culture provide a positive perceived relationship to performance.

Citation

Asif, F. (2010), "Chapter 2 Discourses in organizational culture: Bank managers and employees perceived relationships and performance", Woodside, A. (Ed.) Organizational Culture, Business-to-Business Relationships, and Interfirm Networks (Advances in Business Marketing and Purchasing, Vol. 16), Emerald Group Publishing Limited, Bingley, pp. 11-26. https://doi.org/10.1108/S1069-0964(2010)0000016005

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Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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