A time-based perspective on emotion regulation in emotional-labor performance

Abstract

We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.

Citation

Duffy, M.K., Shaw, J.D., Hoobler, J.M. and Tepper, B.J. (2010), "A time-based perspective on emotion regulation in emotional-labor performance", Liao, H., Martocchio, J.J. and Joshi, A. (Ed.) Research in Personnel and Human Resources Management (Research in Personnel and Human Resources Management, Vol. 29), Emerald Group Publishing Limited, Leeds, pp. 87-113. https://doi.org/10.1108/S0742-7301(2010)0000029005