To read this content please select one of the options below:

Institutional Isomorphism and Quality Management: Comparing Hospitals and Universities


Quality management is high on the reform agenda of both universities and hospitals. This paper studies how quality management is implemented: who is responsible for QM and which instruments are used? The guiding research question is whether these two very distinct professional organizations respond in similar or different ways to a common reform trend. To analyze the extent of isomorphic tendencies a cross-sectoral, descriptive data analysis with data from 135 hospitals and 83 universities in Germany has been conducted. The results show that QM in hospitals is more elaborated in terms of quality instruments and at the same time more standardized. Universities, in contrast, follow quite individualistic ways to organize quality management.



Klenk, T. and Seyfried, M. (2016), "Institutional Isomorphism and Quality Management: Comparing Hospitals and Universities", Towards a Comparative Institutionalism: Forms, Dynamics and Logics Across the Organizational Fields of Health Care and Higher Education (Research in the Sociology of Organizations, Vol. 45), Emerald Group Publishing Limited, Leeds, pp. 217-242.



Emerald Group Publishing Limited

Copyright © 2016 Emerald Group Publishing Limited