This chapter provides background information on the human emotions process, differentiating between processes that are spontaneous and automatic and those that can be regulated with intentional effort. The chapter then also highlights two constructs, emotional labor and emotional intelligence, that naturally derive from the emotion process and are prevalent in the workplace. These two constructs are important to understand from a theoretical and empirical perspective to identify and manage them most effectively in library work settings. The chapter is a general review of some key concepts citing seminal and exemplar literature from the fields of organizational behavior, psychology, and library and information science to support and illustrate the ideas presented. The value of the chapter is first as an orientation to the science behind emotions. To more fully understand how and why emotion is such a force in the workplace, it is necessary to understand the emotion process. Further, the chapter adds practical value by presenting the constructs of emotional labor and emotional intelligence and including suggestions for how employees and managers can most effectively harness the power of emotions in ways that are most productive for individual employees as well as to achieve organizational goals.
Matteson, M.L. (2017), "A Primer on Emotions in the Workplace", Emotion in the Library Workplace (Advances in Library Administration and Organization, Vol. 37), Emerald Publishing Limited, Bingley, pp. 1-14. https://doi.org/10.1108/S0732-067120170000037001
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