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Shari’ah issues in Islamic banking: a qualitative survey in Malaysia

Abdelghani Echchabi (Department of Business Administration, International Islamic University Malaysia, Kuala Lumpur, Malaysia)
Hassanuddeen Abd. Aziz (Department of Finance, International Islamic University Malaysia, Kuala Lumpur, Malaysia)

Qualitative Research in Financial Markets

ISSN: 1755-4179

Article publication date: 29 July 2014

Abstract

Purpose

The purpose of this paper is to examine the customers’ perception regarding the current shari’ah issues of Islamic banks in Malaysia. Specifically, the study attempts to examine the awareness of the current criticisms of the main shari’ah issues in Islamic finance, and the perception of the selected customers towards these criticisms.

Design/methodology/approach

The study uses a qualitative approach to understand in detail the customers’ perception and experiences about shari’ah compliance of Islamic banks. Semi-structured interview is used with ten Islamic banks’ customers in Malaysia. The study also used phenomenological techniques to analyse the data.

Findings

The findings revealed that the interviewees have considerable exposure and awareness of the current criticisms of the shari’ah compliance of Islamic banks.

Originality/value

This research is the first to study the shari’ah issues of Islamic banks in Malaysia from the customers’ perspective, by using a qualitative research approach. The findings of this study are of original importance, because they unveil the customers’ experience in an area that has been severely looked at from the professional and experts’ point of view only.

Keywords

Citation

Echchabi, A. and Abd. Aziz, H. (2014), " Shari’ah issues in Islamic banking: a qualitative survey in Malaysia", Qualitative Research in Financial Markets, Vol. 6 No. 2, pp. 198-210. https://doi.org/10.1108/QRFM-12-2012-0035

Publisher

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Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited