Adjusting the library performance standards for consortia services: a case study
Performance Measurement and Metrics
ISSN: 1467-8047
Article publication date: 28 August 2023
Issue publication date: 31 October 2023
Abstract
Purpose
This study proposes a framework for performance measurement of library consortia services by implementing the indicators listed in ISO 11620. The framework is validated by using real data from HEAL-Link, the national consortium of Greek academic and research libraries to calculate the indicators.
Design/methodology/approach
The paper reports on the related work regarding the services consortia offer to their members and the known methods and tools for assessing consortia services; the HEAL-Link case study, the aggregation and handling of data, is presented; ISO 11620 performance indicators for HEAL-Link services are calculated, and the results are discussed in terms of what was learnt- about the consortium, about measuring consortia services performance, and about the standard.
Findings
ISO 11620 could be used to measure performance for assessing consortia services. The performance indicators’ results reflect the two major events (mergers and COVID pandemic) that took place during the time of the study. ISO 11620 offers a basic insight that could be well complemented with other tools and standards.
Originality/value
The current study suggests that a widely accepted, easily applied, benchmarking ISO standard could be used to measure common consortia services’ performance, thus contributing to consortia assessment.
Keywords
Acknowledgements
This publication would not have been possible without consent from the HEAL-Link consortium and its Chairman, Dr Mavroeidis Angelakeris, Professor at the Department of Condensed Matter and Materials Physics at the Aristotle University of Thessaloniki, Greece. We would like to thank him and all the consortium’s personnel for their efforts to provide the best services to the academic community of Greece. The authors offer sincere gratitude to Ms Lia Ollandezou, coordinator with the consortium’s E-resource Access Service and Mr Leonidas Pispiringas, at that time serving as a network technologies and infrastructure Manager with the consortium for their willingness to provide us with the necessary data for conducting this study. The authors would also like to express their deep appreciation and indebtedness to Dr Milena Dobreva, Associate Professor at Sofia University, for suggesting using of an ISO standard to measure the efficiency of library cooperatives.
Citation
Gonda, T. and Papatheodorou, C. (2023), "Adjusting the library performance standards for consortia services: a case study", Performance Measurement and Metrics, Vol. 24 No. 3/4, pp. 133-154. https://doi.org/10.1108/PMM-04-2023-0010
Publisher
:Emerald Publishing Limited
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