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Digital tendencies in public libraries in Balochistan, Pakistan: issues and challenges

Munazza Jabeen (Department of Library and Information Sciences, Allama Iqbal Open University, Islamabad, Pakistan)
Sanila Aslam (Department of Library and Information Sciences, Allama Iqbal Open University, Islamabad, Pakistan)
Muhammad Zareef (Department of Library and Information Sciences, Allama Iqbal Open University, Islamabad, Pakistan)
Farzana Zaman (Department of Library and Information Science, University of Balochistan, Quetta, Pakistan)

Library Management

ISSN: 0143-5124

Article publication date: 1 March 2024

Issue publication date: 16 April 2024

113

Abstract

Purpose

In the digital age, public libraries are facing numerous challenges, and the Balochistan public libraries are no exception. This study aimed to identify current digital trends adopted by the public libraries in Balochistan and to find out about challenges and potential solutions regarding digital trends from library users.

Design/methodology/approach

A quantitative study was carried out and data were collected through the survey method, employing a structured questionnaire. The target population consisted of 17,953 users of 17 public libraries in Balochistan. A sample of 510 users both male and female was selected by using random sampling technique from the target population.

Findings

The analysis revealed that patrons of public libraries are dissatisfied with the services offered, as they now require access to new digital trends such as fast Internet, download facilities, unlimited content on numerous resources, Wi-Fi, online reference services, universal accessibility and user-friendly interfaces. Unfortunately, public libraries in Balochistan are still lagging in terms of development. The study recommended that public libraries in Balochistan should develop and implement digital services, increase access to digital resources, hire professional librarians, professional development and collaborate with other libraries.

Originality/value

The study’s findings can assist in improving public library services and granting patrons access to current information and resources in Balochisthan and other developing countries. This study’s originality stems from its use of a quantitative survey approach to gather data from 17 public libraries in Balochisthan and provide a comprehensive view of the digital challenges they face. The study’s focus on digital tendencies is relevant in today’s world, where technology is rapidly changing the way, we access and consume information.

Keywords

Acknowledgements

Since submission of this article, the following author has updated their affiliations: Farzana Zaman is at the Quaid-e-Azam Public Library, Balochistan Quetta, Pakistan.

Citation

Jabeen, M., Aslam, S., Zareef, M. and Zaman, F. (2024), "Digital tendencies in public libraries in Balochistan, Pakistan: issues and challenges", Library Management, Vol. 45 No. 3/4, pp. 157-173. https://doi.org/10.1108/LM-07-2023-0060

Publisher

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Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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