Factors impacting end-users' usage of ERP in China

Abstract

Purpose

This paper aims to examine the influence of organizational support, subjective norm and output quality on end-users' usage of enterprise resource planning (ERP) in China.

Design/methodology/approach

A conceptual framework is formed based on technology acceptance model literature. Data were collected through a survey on 127 ERP users in small- to middle-sized Chinese firms. Multiple regression analysis was employed.

Findings

Subjective norm and output quality determine the perceived usefulness of ERP. Communication has a significant impact on both perceived usefulness and perceived ease of the use of ERP, which further influence ERP usage.

Research limitations/implications

Future research should consider the adoption of different kinds of ERP systems in other countries.

Practical implications

The findings may help organizations effectively use ERP and other kinds of technology systems. In particular, efficient training should be a focus of organizational support in systems implementation.

Originality/value

This study focuses on the impact of organizational training and output quality on end-users' usage of ERP in China.

Citation

Zhang, S., Gao, P. and Ge, Z. (2013), "Factors impacting end-users' usage of ERP in China", Kybernetes, Vol. 42 No. 7, pp. 1029-1043. https://doi.org/10.1108/K-11-2012-0099