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The impact of business intelligence on organization’s effectiveness: an empirical study

Md. Shamsul Arefin (School of Management, Huazhong University of Science and Technology, Wuhan, China)
Md Rakibul Hoque (Center for Modern Information Management, School of Management, Huazhong University of Science and Technology, Wuhan, China)
Yukun Bao (Center for Modern Information Management, School of Management, Huazhong University of Science and Technology, Wuhan, China)

Journal of Systems and Information Technology

ISSN: 1328-7265

Article publication date: 10 August 2015

3394

Abstract

Purpose

The purpose of this study was to identify the influence of organizational strategy, structure, process and culture on organizational effectiveness and the possible mediating role of business intelligence (BI) systems among them.

Design/methodology/approach

Sample data for this study were collected from 225 organizational units in Bangladesh and analyzed using the partial least squares method, a statistical analysis technique based on the structural equation modeling.

Findings

The results revealed that organizational factors, such as organizational strategy, structure, process, and culture positively affect both BI systems’ effectiveness and organizational effectiveness. Furthermore, BI systems’ effectiveness partially mediates the impact of organizational strategy, structure, process and culture on organizational effectiveness.

Originality/value

BI systems are context-specific and can influence organizational effectiveness. Dearth in research on the influence of organizational factors to BI systems motivates this study to contribute in BI systems literature by proposing a theoretical model and investigating the mediating role of BI systems among various organizational factors and organizational effectiveness.

Keywords

Citation

Arefin, M.S., Hoque, M.R. and Bao, Y. (2015), "The impact of business intelligence on organization’s effectiveness: an empirical study", Journal of Systems and Information Technology, Vol. 17 No. 3, pp. 263-285. https://doi.org/10.1108/JSIT-09-2014-0067

Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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