The role of intellectual capital in fostering SD-Orientation and firm performance
Journal of Intellectual Capital
ISSN: 1469-1930
Article publication date: 30 April 2020
Issue publication date: 17 February 2021
Abstract
Purpose
This research aims to understand the relationship among Intellectual Capital (IC), Service Dominant Orientation (SD-Orientation) and firms performance.
Design/methodology/approach
A model conceptualizing the relationship among the three constructs was tested through structural equation modelling on a sample of 101 firms from SABI Spanish database.
Findings
The results confirm the influence of IC, in all of its dimensions, on SD-Orientation and of SD-orientation on performance. Furthermore, the results show that SD- Orientation fully mediates the relationship between IC and performance, except for relational capital that by itself also directly influences financial performance.
Research limitations/implications
Data is limited to a sample of only one country and 101 services firms. Therefore, future studies should be carried out with samples from other countries.
Practical implications
The main results show HC, relational capital and SC are a great influence and antecedent on SD-Orientation, therefore, as an implication, firms need to take care of the several components (human, structural and social) of IC in order to become more service oriented, something that will allow them to achieve a better performance.
Originality/value
Until know there was no other study testing the influence of IC on SD-Orientation, therefore this study contributes to understand SD-orientation and the necessary resources to operationalize it, including the links to financial performance.
Keywords
Citation
Alves, H., Cepeda-Carrion, I., Ortega-Gutierrez, J. and Edvardsson, B. (2021), "The role of intellectual capital in fostering SD-Orientation and firm performance", Journal of Intellectual Capital, Vol. 22 No. 1, pp. 57-75. https://doi.org/10.1108/JIC-11-2019-0262
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited