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Strategy for privacy assurance in offshoring arrangements

Chitra Sharma (Department of Information Systems, Management Development Institute, Gurgaon, India)
Anjali Kaushik (Department of Information Systems, Management Development Institute, Gurgaon, India)

Journal of Global Operations and Strategic Sourcing

ISSN: 2398-5364

Article publication date: 19 June 2017

Abstract

Purpose

Offshoring is a common practice to operationalize global business strategies. Data protection and privacy assurance are major concerns in such international arrangements. This paper aims to examine the strategy adopted to ensure privacy assurance in offshoring arrangements.

Design/methodology/approach

This is a literature review to understand privacy assurance strategies adopted in offshoring arrangements and an exploratory case study of captive offshoring arrangement with onshore location in Canada and offshoring locations in India and Philippines. A comparative analysis of the privacy laws and privacy principles of Canada, Philippines and India has been done.

Findings

It was found that at the time of migration of process or work to the offshore location, organizations follow a conformist privacy strategy; however, once in business as usual mode, they follow entrepreneur privacy strategy. Privacy impact assessment (PIA) was found to be an important element in resolving the “administrative problem” of an offshoring organization’s privacy assurance strategy.

Research limitations/implications

The core privacy principles are outlined in the PIA templates; however, the current templates are designed to meet the conformist strategy and may need to be revised to include the cultural aspects, training, audit and information security requirements to plan and deliver on the entrepreneur strategy.

Practical implications

Offshoring organizations can benefit by planning for entrepreneur privacy assurance strategy at the inception stage. Enhancements to PIA templates to facilitate the same have been suggested.

Originality/value

Privacy assurance strategy followed by organizations while offshoring has been examined. This paper suggests extending the PIA process so that it covers privacy assurance requirements in offshoring arrangements. The learnings can be used in managing privacy assurance requirements in similar multi-country offshore arrangements.

Keywords

Citation

Sharma, C. and Kaushik, A. (2017), "Strategy for privacy assurance in offshoring arrangements", Journal of Global Operations and Strategic Sourcing, Vol. 10 No. 2, pp. 232-254. https://doi.org/10.1108/JGOSS-10-2016-0030

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited