To read this content please select one of the options below:

Impact of employee satisfaction with facilities on self-assessed productivity support

Brenda Groen (Hospitality Business School, Saxion University of Applied Sciences, Deventer, The Netherlands)
Theo van der Voordt (Faculty of Architecture, Delft University of Technology, Delft, The Netherlands, and Center for people and Buildings (CfPB), Delft, The Netherlands)
Bartele Hoekstra (Center for People and Buildings, Delft, The Netherlands)
Hester van Sprang (Hospitality Business School, Saxion University of Applied Sciences, Deventer, The Netherlands)

Journal of Facilities Management

ISSN: 1472-5967

Article publication date: 13 November 2019

Issue publication date: 20 November 2019




This paper aims to explore the relationship between satisfaction with buildings, facilities and services and perceived productivity support and to test whether the findings from a similar study of Batenburg and Van der Voordt (2008) are confirmed in a repeat study after 10 years with more recent data.


Data were traced from a database with data on user satisfaction and perceived productivity support. These data were collected through the work environment diagnostic tool WODI light. The data include responses from 25,947 respondents and 191 organisations that have been analysed by stepwise multiple-regression analyses.


In total 38% of the variation of office employees’ satisfaction with support of productivity can be explained by employee satisfaction with facilities, the organisation, current work processes and personal- and job-related characteristics. The most important predictor of self-assessed support of productivity is employee satisfaction with facilities. In particular, psychological aspects, i.e. opportunities to concentrate and to communicate, privacy, level of openness, and functionality, comfort and diversity of the workplaces are very important. The findings confirm that employee satisfaction with facilities correlates significantly with perceived productivity support. Other factors that are not included in the data set, such as intrinsic motivation, labour circumstances and human resource management may have an impact as well.


This research provides a clear insight in the relation between employee satisfaction with facilities and the perceived support of productivity, based on survey data collected over almost 10 years in 191 organisations.



The authors thank the Center for People and Buildings for their willingness to share their dataset, Luuk Ypma for the first data-analyses of the repeat study, and the reviewers for their valuable comments on the first draft of this paper.


Groen, B., van der Voordt, T., Hoekstra, B. and van Sprang, H. (2019), "Impact of employee satisfaction with facilities on self-assessed productivity support", Journal of Facilities Management, Vol. 17 No. 5, pp. 442-462.



Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

Related articles