A practical framework for performance measurement of facilities management services in developing countries’ public hospitals
Journal of Facilities Management
ISSN: 1472-5967
Article publication date: 25 September 2021
Issue publication date: 26 September 2022
Abstract
Purpose
Facilities management (FM) plays a vital role toward creating the hospitable environment that supports the core clinical business of rendering quality health care. To ensure optimal performance of FM, public hospitals require a performance measurement (PM) framework that could guide and assist facilities managers in their operations. This paper aims to respond to this need by developing a performance measurement framework useful to improve FM performance within the context of developing countries hospital FM services delivery.
Design/methodology/approach
The paper synthesizes knowledge from a comprehensive review of FM performance measurement literature and the results of an earlier PhD research on FM performance measurement in Ghana’s public hospitals.
Findings
The paper presents a simplified performance measurement framework which demonstrates four key performance measurement tasks: establishing performance goals; measuring the FM service delivery; evaluating FM outcomes; and performance review and reporting. The study suggests the establishment of a central coordination point to enhance performance measurement activities of public hospitals’ FM practices.
Research limitations/implications
Although reference is made to research on key performance indicators (KPIs), future study is recommended to develop appropriate methodology for selecting relevant KPIs. The author also intends to pilot the framework to a health facility in Ghana to leverage its usefulness, given the fact that it has not been tested empirically.
Practical implications
The application of the framework is expected to lead to the identification of performance gaps and weakness which when acted upon could lead to operational effectiveness and efficiency of the FM process, ultimately leading to improved FM performance.
Originality/value
The paper develops a novel performance measurement framework useful within the context of the nascent FM industry in the developing world.
Keywords
Acknowledgements
Conflict of interest: The author declares no potential conflict of interest.
The author express his profound gratitude to the Kumasi Technical University for providing partial sponsorship for his PhD research from which the paper is extracted.
Citation
Amos, D. (2022), "A practical framework for performance measurement of facilities management services in developing countries’ public hospitals", Journal of Facilities Management, Vol. 20 No. 5, pp. 713-731. https://doi.org/10.1108/JFM-03-2021-0034
Publisher
:Emerald Publishing Limited
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