Factors influencing ERP implementation in retail sector: an empirical study from India
Abstract
Purpose
The purpose of this paper is to explore the factors influencing the enterprise resource planning (ERP) implementation success in Indian retail sector. Additionally, the study also addresses the relationship between factors that influence ERP implementation and the success of ERP implementation empirically. Strategic, Technological, People and Project management are the examined factors.
Design/methodology/approach
Empirical data were collected through survey questionnaire from practitioner like project sponsors, project managers, implementation consultants and team members who were involved in ERP implementation in retail sector.
Findings
The results of the study has empirically verified that Strategic, Technological, People and Project management factors are positively influencing ERP implementation success. All four hypotheses were supported by results of the study.
Practical implications
This study will provide valuable insights to researchers, practicing managers and those who are planning to implement ERP in retail organization.
Originality/value
Very few empirical studies have been performed to investigate the influencing factor of ERP implementation and types of relationships between factors that influence ERP implementation and the success of ERP implementation in Indian retail sector. This study examines how Strategic, Technological, People, and Project management factors are influencing ERP implementation success in retail sector of India. Therefore, the research can make a useful contribution.
Keywords
Citation
Garg, P. and Garg, A. (2014), "Factors influencing ERP implementation in retail sector: an empirical study from India", Journal of Enterprise Information Management, Vol. 27 No. 4, pp. 424-448. https://doi.org/10.1108/JEIM-06-2012-0028
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited