Information searching in cultural heritage archives: a user study
Abstract
Purpose
The PICCH research project contributes to opening a dialogue between cultural heritage archives and users. Hence, the users are identified and their information needs, the search strategies they apply and the search challenges they experience are uncovered.
Design/methodology/approach
A combination of questionnaires and interviews is used for collection of data. Questionnaire data were collected from users of three different audiovisual archives. Semi-structured interviews were conducted with two user groups: (1) scholars searching information for research projects and (2) archivists who perform their own scholarly work and search information on behalf of others.
Findings
The questionnaire results show that the archive users mainly have an academic background. Hence, scholars and archivists constitute the target group for in-depth interviews. The interviews reveal that their information needs are multi-faceted and match the information need typology by Ingwersen. The scholars mainly apply collection-specific search strategies but have in common primarily doing keyword searching, which they typically plan in advance. The archivists do less planning owing to their knowledge of the collections. All interviewees demonstrate domain knowledge, archival intelligence and artefactual literacy in their use and mastering of the archives. The search challenges they experience can be characterised as search system complexity challenges, material challenges and metadata challenges.
Originality/value
The paper provides a rare insight into the complexity of the search situation of cultural heritage archives, and the users’ multi-facetted information needs and hence contributes to the dialogue between the archives and the users.
Keywords
Acknowledgements
Funding information statement: This project is part of the European JPICULTURE-Cultural heritage and global change programme, and the Norwegian part of the project is funded by the Research Council of Norway (#323808). Ying-Hsang Liu worked as a Senior Researcher at Oslo Metropolitan University (OsloMet) funded by the PICCH project.
Citation
Borlund, P., Pharo, N. and Liu, Y.-H. (2024), "Information searching in cultural heritage archives: a user study", Journal of Documentation, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JD-06-2023-0120
Publisher
:Emerald Publishing Limited
Copyright © 2024, Emerald Publishing Limited