To read this content please select one of the options below:

Assessing the Zoom learning experience of the elderly under the effects of COVID in Hong Kong: application of the IPO model

Larry K.W. Ching (Li Ka Shing School of Professional and Continuing Education, Hong Kong Metropolitan University, Hong Kong SAR, China)
Carol Y.K. Lee (Lee Shau Kee School of Business and Administration, Hong Kong Metropolitan University, Hong Kong SAR, China)
Chris K.P. Wong (Li Ka Shing School of Professional and Continuing Education, Hong Kong Metropolitan University, Hong Kong SAR, China)
Michael T.H. Lai (Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Macao SAR, China)
Amy Lip (Faculty of Management and Hospitality, Technological and Higher Education Institute of Hong Kong, Hong Kong SAR, China)

Interactive Technology and Smart Education

ISSN: 1741-5659

Article publication date: 16 May 2023

Issue publication date: 1 September 2023

172

Abstract

Purpose

This study aims to investigate the perceptions of elderly learners in experiencing Zoom learning under the effects of COVID in the case of Hong Kong.

Design/methodology/approach

An online survey and focus group interviews have been conducted with quantitative and qualitative approaches, respectively. The survey design was based on the input-process-output (IPO) model conceptual framework and used to assess students’ perceptions regarding their Zoom learning experiences at the Elder Academy of Hong Kong Metropolitan University. Thereafter, selected students were invited to participate in focus group interviews to offer more in-depth comments for analysis purposes. Statistical Product and Service Solutions software and SmartPLS were used for data analysis of the survey, and content analysis was used to summarize opinions from the focus group interviews; thus, a comprehensive picture of elderly learners’ learning experiences on Zoom is presented.

Findings

An overall positive perception was the result of elderly learners’ Zoom learning journeys, particularly in the “input” and “process” stages of the IPO model. Yet, their perception of the “learning outcomes achieved” level in the “output” stage was lower among the rest, thus strongly affected by the factors of “interactions” and “teaching” experienced by elderly learners on Zoom. Although the perception of the youngest age group was more positive, none have agreed that Zoom learning was more favourable when compared with the traditional face-to-face mode.

Originality/value

Given Zoom as the short-term replacement option under the COVID pandemic, this study will provide recommendations for educators/institutions to improve their design of the whole learning process for elderly learners on the Zoom platform.

Keywords

Acknowledgements

Conflict of interest: The authors declare that they have no conflict of interest.

Availability of data and material: The data that support the findings of this study are not publicly available due to privacy restrictions.

Ethics approval: Appropriate permissions and ethical approval for the participation was requested and approved.

Citation

Ching, L.K.W., Lee, C.Y.K., Wong, C.K.P., Lai, M.T.H. and Lip, A. (2023), "Assessing the Zoom learning experience of the elderly under the effects of COVID in Hong Kong: application of the IPO model", Interactive Technology and Smart Education, Vol. 20 No. 3, pp. 367-384. https://doi.org/10.1108/ITSE-12-2022-0184

Publisher

:

Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

Related articles