A framework for Interlibrary-loan implementation (in one semester)

John Irwin (Seton Hall University, South Orange, New Jersey, USA)
Sharon Favaro (Seton Hall University, South Orange, New Jersey, USA)

Interlending & Document Supply

ISSN: 0264-1615

Publication date: 16 February 2015

Abstract

Purpose

The purpose of this paper is to provide a framework for implementing and “going live” with a new interlibrary loan system (ILL), ILLiad Document delivery system and RAPID ILL, in one semester.

Design/methodology/approach

This paper provides a framework for implementing ILLiad and RAPID ILL through conducting a needs assessment, review of the existing practices and selection process of hardware/software, collaboration with stakeholders within the library and university for implementation, training and “going live”.

Findings

This paper demonstrates how to implement a new interlibrary system in one semester. There are many benefits to implementing and “going live” in one semester. Staff training coupled with “going live” is essential to retain the new skill set and put it into practice. Finally, the most immediate and important impact of the new system was giving the university community (students and faculty) expanded access to collections and providing an overall better user experience.

Originality/value

This article provides a framework for other libraries to use as a model when considering implementing a new ILL system, such as ILLiad and RAPID ILL, in the course of one semester.

Keywords

Acknowledgements

The authors would like to thank their Dean, Dr John Buschman, for his support when implementing ILLiad/RapidILL and encouragement to write an article regarding the implementation process of ILLiad/RapidILL in less than one semester.

Citation

Irwin, J. and Favaro, S. (2015), "A framework for Interlibrary-loan implementation (in one semester)", Interlending & Document Supply, Vol. 43 No. 1, pp. 18-21. https://doi.org/10.1108/ILDS-05-2014-0027

Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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