The role of supply chain integration between integrated information technology and financial performance – a disaggregated framework and findings

Abstract

Purpose

To examine the role of supply chain integration (SCI – i.e. supplier integration, customer integration and internal integration) between integrated information technology (IIT) and financial performance (FP).

Design/methodology/approach

An explanatory sequential mixed-methods study was conducted, collecting quantitative data first and then examining the quantitative results with in-depth qualitative data from a sample targeting manufacturing and services firms in Egypt.

Findings

This study indicates that IIT relates positively to SCI, which in turn relates positively to FP. Main enablers/mechanisms and disablers/barriers for those linkages are identified.

Research limitations/implications

After establishing the linkages between ITT, SCI and FP in the quantitative phase of research, a qualitative phase based on follow-up interviews provide deeper understanding about mechanisms and contexts behind those linkages.

Practical implications

Offer firms guidance to assess IIT, SCI and FP.

Originality/value

With a disaggregated framework of IIT, SCI and FP, this study contributes by answering a need for development of a methodological toolbox of the field in supply chain management, with a rigorous use of mixed method research, as a way of departing from the normal approach to help researchers in providing a deeper and richer understanding of supply chain problems.

Citation

Ruzo-Sanmartín, E., Abousamra, A.A., Otero-Neira, C. and Svensson, G. (2024), "The role of supply chain integration between integrated information technology and financial performance – a disaggregated framework and findings", The International Journal of Logistics Management, Vol. 35 No. 2, pp. 483-503. https://doi.org/10.1108/IJLM-02-2022-0040