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Managerial process improvement: a lean approach to eliminating medication delivery

Aftab Hussain (Southern Illinois University, Carbondale, Illinois, USA)
LaShonda M. Stewart (Department of Political Science, Public Administration Program, Southern Illinois University, Carbondale, IL, USA)
Patrick A. Rivers (Health Care Management, Southern Illinois University, Carbondale, IL, USA)
George Munchus (University of Alabama at Birmingham, Birmingham, Alabama, USA)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 9 February 2015

Abstract

Purpose

Statistical evidence shows that medication errors are a major cause of injuries that concerns all health care oganizations. Despite all the efforts to improve the quality of care, the lack of understanding and inability of management to design a robust system that will strategically target those factors is a major cause of distress. The paper aims to discuss these issues.

Design/methodology/approach

Achieving optimum organizational performance requires two key variables; work process factors and human performance factors. The approach is that healthcare administrators must take in account both variables in designing a strategy to reduce medication errors. However, strategies that will combat such phenomena require that managers and administrators understand the key factors that are causing medication delivery errors.

Findings

The authors recommend that healthcare organizations implement the Toyota Production System (TPS) combined with human performance improvement (HPI) methodologies to eliminate medication delivery errors in hospitals.

Originality/value

Despite all the efforts to improve the quality of care, there continues to be a lack of understanding and the ability of management to design a robust system that will strategically target those factors associated with medication errors. This paper proposes a solution to an ambiguous workflow process using the TPS combined with the HPI system.

Keywords

Citation

Hussain, A., Stewart, L.M., Rivers, P.A. and Munchus, G. (2015), "Managerial process improvement: a lean approach to eliminating medication delivery", International Journal of Health Care Quality Assurance, Vol. 28 No. 1, pp. 55-63. https://doi.org/10.1108/IJHCQA-08-2013-0102

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited