Multi-response roles in emergency response personnel : Insights from New South Wales, Australia

Abstract

Purpose

The purpose of this paper is to assess the decision-making process of multi-role emergency response volunteers and their preferences for which agency they would choose to volunteer for in an emergency, utilizing the New South Wales Rural Fire Service as an example.

Design/methodology/approach

Large-scale online survey data collection method, which enabled in depth analysis of responses.

Findings

There are a large number of individuals who hold multiple volunteer roles and their decisions as to which service they would prefer to volunteer for is influenced by many complex factors.

Research limitations/implications

Research in this topic is rare and future research should be undertaken on a wider scale involving both quantitative and qualitative methods.

Practical implications

Findings will help policy makers and those responsible for providing emergency services with an understanding of the decision-making process of volunteers.

Social implications

The results may help to promote understanding of a volunteers social preferences when engaged in work for emergency services.

Originality/value

This is an area that has had little research undertaken in and is therefore quite an original piece of work that will have resonance for emergency services across the globe.

Citation

Linsdell, G. and Rogers, C. (2014), "Multi-response roles in emergency response personnel : Insights from New South Wales, Australia", International Journal of Emergency Services, Vol. 3 No. 2, pp. 162-178. https://doi.org/10.1108/IJES-05-2014-0005