To read the full version of this content please select one of the options below:

Measuring employees’ compliance – the importance of value pluralism

Fredrik Karlsson (CERIS, Department of Informatics, Örebro University, Örebro, Sweden)
Martin Karlsson (Department of Political Science, Örebro University, Örebro, Sweden)
Joachim Åström (Department of Political Science, Örebro University, Örebro, Sweden)

Information and Computer Security

ISSN: 2056-4961

Article publication date: 10 July 2017

Abstract

Purpose

This paper aims to investigate two different types of compliance measures: the first measure is a value-monistic compliance measure, whereas the second is a value-pluralistic measure, which introduces the idea of competing organisational imperatives.

Design/methodology/approach

A survey was developed using two sets of items to measure compliance. The survey was sent to 600 white-collar workers and analysed through ordinary least squares.

Findings

The results suggest that when using the value-monistic measure, employees’ compliance was a function of employees’ intentions to comply, their self-efficacy and awareness of information security policies. In addition, compliance was not related to the occurrence of conflicts between information security and other organisational imperatives. However, when the dependent variable was changed to a value-pluralistic measure, the results suggest that employees’ compliance was, to a great extent, a function of the occurrence of conflicts between information security and other organisational imperatives, indirect conflicts with other organisational values.

Research limitations/implications

The results are based on small survey; yet, the findings are interesting and justify further investigation. The results suggest that relevant organisational imperatives and value systems, along with information security values, should be included in measures for employees’ compliance with information security policies.

Practical implications

Practitioners and researchers should be aware that there is a difference in measuring employees’ compliance using value monistic and value pluralism measurements.

Originality/value

Few studies exist that critically compare the two different compliance measures for the same population.

Keywords

Acknowledgements

This research has been funded by the Swedish Civil Contingencies Agency.

Citation

Karlsson, F., Karlsson, M. and Åström, J. (2017), "Measuring employees’ compliance – the importance of value pluralism", Information and Computer Security, Vol. 25 No. 3, pp. 279-299. https://doi.org/10.1108/ICS-11-2016-0084

Publisher

:

Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited