InterContinental Hotels says “Bravo” to 33,000 employees worldwide: Global recognition system puts people at the heart of the business

Abstract

Purpose

Explains how a global employee-recognition program was introduced at InterContinental Hotels Group and the benefits this has brought.

Design/methodology/approach

Gives the reasons for the program and explains how it was delivered through a partnership with Globoforce, a provider of social-recognition systems.

Findings

Reveals that the Bravo employee-recognition program is helping to inspire and engage employees, measure and manage the company's winning-ways culture around the world and attract and retain talent.

Practical implications

Explains how the program improves the service the hotel offers to its guests and so helps to increase profits.

Originality/value

Reveals how InterContinental Hotels Group has harnessed the power of cloud computing to establish a truly global employee-recognition system.

Citation

(2014), "InterContinental Hotels says “Bravo” to 33,000 employees worldwide: Global recognition system puts people at the heart of the business", Human Resource Management International Digest, Vol. 22 No. 1, pp. 21-23. https://doi.org/10.1108/HRMID-01-2014-0008