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Exploring KM practices in Malaysian R&D firms

Chin Wei Chong (Multimedia University, Selangor, Malaysia)
Yee Yen Yuen (Multimedia University, Selangor, Malaysia)
Siong Choy Chong (Finance Accreditation Agency, Kuala Lumpur, Malaysia)

Global Knowledge, Memory and Communication

ISSN: 2514-9342

Article publication date: 14 December 2018

Issue publication date: 24 June 2019




The purpose of this research is to explore how current implementation of KM practices, KM processes and KM-centred strategies among Malaysian R&D firms contribute to improving their knowledge quality. In addition, the KM practices investigated are supported by ways of how the R&D firms are motivated to share knowledge and what are the constraints inhibiting such sharing.


A total of 320 questionnaires were disseminated to Malaysian R&D firms and the response rate was 47 per cent. Descriptive analysis such as percentage, mean values and indexes were used to analyse the data.


Overall, the findings reflect the nature of R&D firms as knowledge-intensive organisations. KM practices show that there is a very high tendency of implementation of knowledge exploration and knowledge exploitation activities. In all, 90 per cent of more firms have implemented the three KM processes with constructing new knowledge appears to be the most implemented process. Knowledge-centred culture scores the highest overall mean, followed by leadership and HR practices.

Practical implications

This study provides an identification of KM practices that serves as a starting point for R&D managers to determine the gaps and appropriate actions to collectively achieve the desired R&D results and national innovation.


This study serves as a careful examination in exploring the extent to which KM practices, KM processes and KM-centred strategies are implemented in improving the knowledge quality in the Malaysian R&D firms. It helps R&D firms to frame their KM activities to drive the capability of creating and retaining a greater value onto their core business competencies.



Chong, C.W., Yuen, Y.Y. and Chong, S.C. (2019), "Exploring KM practices in Malaysian R&D firms", Global Knowledge, Memory and Communication, Vol. 68 No. 4/5, pp. 356-376.



Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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