This paper is an interim report of a study under way in the USA with the goal of developing a core set of national statistics and performance measures that librarians,researchers, and policy‐makers can use to describe public library and library‐based state‐wide network use of the Internet and Web‐based services and resources. The paper summarises preliminary findings and key issues identified as of January 2000. It describes a number of models for developing such statistics and performance measures. The paper also offers a number of preliminary statistics and performance measures that are being field‐tested to describe information resources and services in the networked environment. The authors expect to have a final set of such statistics and performance measures by the summer of 2000.
Carlo Bertot, J., McClure, C.R. and Ryan, J. (2000), "Developing national network statistics and performance measures for US public libraries: issues, findings and recommendations", Performance Measurement and Metrics, Vol. 1 No. 1, pp. 15-42. https://doi.org/10.1108/EUM0000000007225Download as .RIS
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