Organizational change at Motability Finance Ltd
Janet Kelly
(Freelance journalist and feature writer with a particular interest in human resource issues, training and business matters)
541
Abstract
Discusses the introduction of a corporate change programme at Motability Finance Ltd. Reports how work groups were established to cover empowerment, staff development and competences, management style, team building and communications. Describes employee and customer satisfaction surveys, undertaken in an attempt to become a customer‐driven organization. Details the introduction of a document retrieval system and training programme.
Keywords
Citation
Kelly, J. (1996), "Organizational change at Motability Finance Ltd", Management Development Review, Vol. 9 No. 7, pp. 11-14. https://doi.org/10.1108/EUM0000000004287
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited