Workflow Software – Support for BPR?

Abstract

Business process re‐engineering is the catch‐phrase of today. It has largely taken over from TQM as the message from the gurus. This either means that TQM is now established and “paying its way” in terms of delivering quality and business benefits or that it has failed to provide the spectacular benefits claimed for it in advance. Almost certainly, both views are true – in different organizations. Being a culturally‐based approach, it takes a particular kind of organization (and especially management team) to make TQM work. Some organizations are not at the right stage of development to make the appropriate attitudinal and cultural changes required. Some of these have grasped BPR as an alternative route to improvement. BPR is a “harder‐edged” approach, more readily understood and welcomed by hard‐bitten businessmen and managers who want to “do things” and see relatively quick results.

Citation

Baines, A. (1994), "Workflow Software – Support for BPR?", Work Study, Vol. 43 No. 7, pp. 5-6. https://doi.org/10.1108/EUM0000000004007