Japan ‐ myth or miracle?

Abstract

In the second of a three‐part series on Japanese success, suggests that Japan′s success is due to its total commitment to quality. Asserts that total quality control is the qualifying criterion in their home market. Contends that the central core of TQC is quality assurance in all aspects of their business and that it results from the creation of an environment for communication where all operations within an organization are totally integrated. Asserts that quality assurance is part of the Japanese style of thinking and that they place a lot of emphasis on finding out exactly where and why they are doing things wrong. Emphasizes that there is feedback and/or feed forward of quality information at all stages. Summarizes that Japanese companies have a clear vision of the future. Management is the key difference. Outlines a number of facts that can be learnt from the Japanese experience of total quality control.

Citation

Dale, B.G. and Allan, D.G. (1993), "Japan ‐ myth or miracle?", The TQM Magazine, Vol. 5 No. 3. https://doi.org/10.1108/EUM0000000003082