Mindset or mechanism?

Abstract

Discusses how, with the introduction of so many standards/awards, organizations are left wondering which road to take on their journey towards total quality. Considers the problem from a number of stand points. Asserts that quality standards will present daunting challenges for potential users. Poses the question of fusion and whether all this disparate quality standards activity will achieve cohesion. Contends the critical measure is that credible standards must be of premium quality and premium service.

Citation

Ashton, C. (1993), "Mindset or mechanism?", The TQM Magazine, Vol. 5 No. 2. https://doi.org/10.1108/EUM0000000003070