Discusses how process management has been utilized, largely by multinational electronic companies, to co‐ordinate hierarchical tasks with the functions in the inter‐disciplinary processes. Asserts the ISQ has developed this technique further so that it can be utilised in other industries. Believes process management provides not only a sound basis for process and cycle time management, it also enables the individuals involved to recognise the necessity of their contributrion to the overall organization′s strategies and goals. Looks at the methodological approach. Stresses the difference between process and project. Asserts that it requires a strict control in order that its guidelines and regulations are followed in a disciplined but unbureaucratic way.
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