This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/00251749310036306. When citing the article, please cite: V.-W. Mitchell, (1993), “Handling Consumer Complaint Information: Why and How?”, Management Decision, Vol. 31 Iss: 3.
CitationDownload as .RIS
MCB UP Ltd
Copyright © 1993, MCB UP Limited