Matching Services to Business Needs: RESOURCING ROUTINE SERVICES AND PROJECTS

Abstract

An abstract model for establishing facilities management in an organisation is set out: the needs of the business, the customers and the performance of the facilities management department in relation to these needs. The generic functions of the facilities department and the level of resources necessary to fulfil these are addressed.

Citation

Thomson, T. (1991), "Matching Services to Business Needs: RESOURCING ROUTINE SERVICES AND PROJECTS", Facilities, Vol. 9 No. 6, pp. 7-13. https://doi.org/10.1108/EUM0000000002148