The practical approach to quality assurance taken at the Mental Health Foundation (Mid‐Staffordshire) is described. It emphasises an approach which could be understood by everyone and sets out the key factors in its success. Focusing on the systems and the culture developed within the unit, it demonstrates how to get the balance right.
Ball, P., Spinetto, M. and Beeston, D. (1991), "Getting the Balance Right", International Journal of Health Care Quality Assurance, Vol. 4 No. 6. https://doi.org/10.1108/EUM0000000002033
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