An organisational framework for capturing the essential components of total quality management at hospital and directorate level is presented and discussed, based on work carried out at Northwich Park Hospital, near London. Examples of quality plans and monitoring formats are provided.
Koch, H.C.H. and Chapman, E.J. (1991), "Planning for High Quality Care", International Journal of Health Care Quality Assurance, Vol. 4 No. 6. https://doi.org/10.1108/EUM0000000002032
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