To read the full version of this content please select one of the options below:

Total Quality Management ‐ ″Getting Started″

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 May 1991

Abstract

A description of the methods to institute a Total Quality Programme by establishing a management process to recognise the needs of customers/ patients. Also the shaping or re‐shaping of the provision of services which would be more convenient and attractive for customer/patients is considered.

Keywords

Citation

Kelly, P.J. and Swift, R.S. (1991), "Total Quality Management ‐ ″Getting Started″", International Journal of Health Care Quality Assurance, Vol. 4 No. 5. https://doi.org/10.1108/EUM0000000002029

Publisher

:

MCB UP Ltd

Copyright © 1991, MCB UP Limited