Managing Change: An Experiment in Applied Sociology

Abstract

National Health Service (NHS) waiting list problems have many complex causes. The results of research conducted to understand the complexities of patient need and demand, factors influencing general practitioner referral decisions, factors determining the numbers of patients seen by consultants, and the criteria used for selecting patients from the waiting lists are described.

Citation

Sullivan, S. and Ponton, M. (1990), "Managing Change: An Experiment in Applied Sociology", International Journal of Health Care Quality Assurance, Vol. 3 No. 4. https://doi.org/10.1108/EUM0000000002009