Development and evaluation of the mobile library service system success model: A case study of Taiwan

Abstract

Purpose

The purpose of this study is to develop and analyse the usage status, level of satisfaction and success model of a mobile library service system in Taiwan. The research results could serve as a reference for the development, evaluation and improvement of libraries’ mobile services.

Design/methodology/approach

This study designed a mobile library service system and used the informational system success model to evaluate its use status and level of satisfaction and, thus, to develop a success model for a mobile library service system.

Findings

Results showed that students’ level of satisfaction with the mobile library service system had a positive correlation with the usage status indicated that the system could help them to improve their work efficiency, such as by reducing time spent searching for books and cost of obtaining electronic resources. The students also expressed a willingness to continue using the mobile library service system.

Practical implications

In general, the students thought that the mobile library service system could reduce the time needed to search for book-related information, but that the service quality should be improved. Therefore, this study suggests that the education and training of system service personnel should be enhanced and that easy-to-use functions be provided to promote the users’ level of satisfaction and willingness to use the system.

Originality/value

This study developed a mobile library service system and invited students studying in the National University of Tainan, in southern Taiwan, to be the subjects in an experiment, with a goal to evaluate the success of a model mobile library. The findings showed that the overall explanatory power (R2) of this model was 55 per cent and, thus, that the findings of this work have practical significance.

Citation

Huang, Y.-M., Pu, Y.-H., Chen, T.-S. and Chiu, P.-S. (2015), "Development and evaluation of the mobile library service system success model: A case study of Taiwan", The Electronic Library, Vol. 33 No. 6, pp. 1174-1192. https://doi.org/10.1108/EL-06-2014-0094