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Situational leadership during the post-pandemic crisis: a case of Amanah Institute

Irfan Saleem (Faculty of Business, Sohar University, Sohar, Oman)
Muhammad Ashfaq (Department of Business and Management, IU International University of Applied Sciences, Erfurt, Germany)
Shajara Ul-Durar (School of Business Management, University of Sunderland, Sunderland, UK and Faculty of Business, Law and Tourism, Durham University Business School, Durham, UK)

Publication date: 15 April 2024

Abstract

Learning outcomes

After completion of the case study, students will be able to learn, understand, examine and customize leadership styles per organizational culture; understand the conflict management styles of a female leader; and comprehend the organizational change process to devise an effective communication strategy.

Case overview/synopsis

Ever-changing business demands managers adopt organizational change in leadership styles, business processes, updated skill sets and minds. One must be ready to understand influential nurtured corporate culture and human resource resistance towards the inevitable change. This case study attempted to discuss the female protagonist dealing with an organizational conflict. The case study introduces one such protagonist from a century-old woman’s educational institution. Subsequently, this case study presents organizational change under the leadership of a female protagonist. This teaching case study gives the reader an insight into situational leadership, conflict management styles and the corporate change process by implementing an appropriate communication strategy. This case study describes the change process through the various decision-making scenarios that an academic institute over a century old faced during the post-pandemic crisis after adding a crucial protagonist. The employee union, followed by students and administrative employees, has challenged the dominating leadership position held by the college principal. Protests occurred due to the college administrator’s refusal to adjust her approach to leadership. This teaching case then provided different leadership styles of the current and old leaders. Finally, the case study lists the challenges a leader faces during turbulent times and the lessons a leader should learn from such situations while transforming the institute.

Complexity academic level

The teaching case benefits undergraduate students in business management subjects such as conflict management, leadership and organizational behaviour. Nevertheless, trainers can use this case study to teach seasoned managers and emerging leaders the significance of adopting and implementing change while understanding situational leadership.

Supplementary materials

Teaching notes are available for educators only.

Subject code

CSS 10: Public Sector Management.

Keywords

Acknowledgements

Disclaimer. This case is intended to be used as the basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. The case was compiled from published sources.

Citation

Saleem, I., Ashfaq, M. and Ul-Durar, S. (2024), "Situational leadership during the post-pandemic crisis: a case of Amanah Institute", , Vol. 14 No. 2. https://doi.org/10.1108/EEMCS-07-2023-0267

Publisher

:

Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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