The driving force: organizational resilience of OKKO network
Publication date: 1 April 2024
Abstract
Learning outcomes
After completion of the case study, the students would be able to identify and evaluate organizational culture as a critical element of organizational resilience and assess its fit to the business context, evaluate different elements of organizational resilience and their contribution to business adaptation and develop leadership approaches that help adapt and leverage organizational culture to foster individual, team and organizational resilience.
Case overview/synopsis
This teaching case covers topics of organizational leadership, including organizational culture and organizational resilience. This case study is appropriate for the postgraduate and executive education programmes. This case study covers the approach to organizational leadership and resilience of the OKKO, a Ukrainian retail petrol station network. The dilemmas considered by top managers of the company emerged in February–April 2022 amid the unfolding Russian invasion of Ukraine. The case study protagonists solved multiple business and organizational dilemmas to continue efficient business operations while allowing the organization to adapt to a complex and fast-changing environment. They leveraged a distinct corporate culture, strong employee engagement and established business processes and management practices to ensure the viability of the business.
Complexity academic level
This case study is appropriate for postgraduate and executive education programmes. The level of difficulty is light to medium. Recommended pre-requisites are understanding human resources management terminology and reviewing preparation materials. The case study is suitable for teaching courses in leadership, people management and organizational development that cover corporate culture, leadership and organizational resilience.
Subject code
CSS 6: Human resource management
Supplementary materials
Teaching notes are available for educators only.
Keywords
Acknowledgements
The author would like to acknowledge the support from Olena Blinova, HR Business Partner, OKKO; Yaroslava Polyakova, Head of Corporate Communications Department, OKKO; Yevheniya Kuzminska, Director HR, OKKO for support in the organization of case data collection; and Taras Bobrovytsky, KSE MBA’19 for assistance in the case data analysis.
Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision-making. The authors may have disguised names; financial and other recognizable information to protect confidentiality.
Citation
Khomenko, O. (2024), "The driving force: organizational resilience of OKKO network", , Vol. 14 No. 1. https://doi.org/10.1108/EEMCS-04-2023-0136
Publisher
:Emerald Publishing Limited
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