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Maruti Manesar lockout: the flip side of people management

Gopalakrishnan Narayanamurthy (Indian Institute of Management Kozhikode, Kozhikode, India)
Pradeep Kumar Hota (Indian Institute of Management Kozhikode, Kozhikode, India)
Surya Prakash Pati (Indian Institute of Management Kozhikode, Kozhikode, India)
Manoranjan Dhal (Indian Institute of Management Kozhikode, Kozhikode, India)

Emerald Emerging Markets Case Studies

ISSN: 2045-0621

Publication date: 16 April 2015


Subject area

Human Resource Management (HRM), Industrial Relations, Labor Law (Indian business context), Organizational Behavior, Trade Union and Employer-Employee Relationship.

Study level/applicability

Academic students (MBA and BBA), management trainees, HR managers and top management of organizations interested in understanding the importance HRM practices.

Case overview

This case describes an Industrial Relations situation in an automobile company in India. It begins with the mention of Maruti Suzuki India Limited's (MSIL) brush with an unprecedented labor violence that rocked its Manesar facility on July 18, 2012, eventually leading to the lock out of the same on July 21, 2012. Further, it describes the background of the company, employer-employee relationship, a series of strikes experienced by the company, incidents that led to the violence, incidents that happened on the day of violence and finally actions taken after the violence by the company, the government and the union. With such details, the case raises questions on the prolonged people management issues afflicting MSIL. It endeavors to educate the discussants on the specifics of an industrial relations system and the role of each actor toward maintaining industrial peace.

Expected learning outcomes

Understanding the role of actors of industrial relations toward effective HRM in the organization. Analyzing the compliance of the actors under the existing labor laws as applicable to the organization. Comprehending the attitude of employees, employers and industry toward each other and also toward the job. To understand the nuances of people management function and its contribution toward the violence that eventually resulted in lockout. To comprehend various organizational behavior concepts that shall help synergize the employees' objectives and employer's goal. To analyze the complete incident with relevant organizational and industrial relations (IR) theories.

Supplementary materials

Teaching notes are available for educators only. Please contact your library to gain login details or email to request teaching notes.



Narayanamurthy, G., Kumar Hota, P., Pati, S.P. and Dhal, M. (2015), "Maruti Manesar lockout: the flip side of people management", Emerald Emerging Markets Case Studies, Vol. 5 No. 2.



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